PRIVACY AND DATA PROTECTION POLICY
Privacy Policy and Data Protection
In compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter referred to as GDPR), Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (hereinafter referred to as LSSI-CE), and Organic Law 3/2018, on the Protection of Personal Data and guarantee of digital rights (hereinafter referred to as LOPDGDD), QQ Bikes guarantees the protection and confidentiality of personal data of any kind provided by our customers, in accordance with the provisions of the General Data Protection Regulation.
The data provided will be processed in the terms established in the GDPR. In this sense, QQ Bikes has adopted the legally required levels of protection and has installed all the technical measures at its disposal to prevent the loss, misuse, alteration, unauthorized access by third parties, as described below. However, the user must be aware that security measures on the Internet are not impregnable.
Data Controller
Name: QQ Bikes Tax ID: 30952527R Address: Paseo de la Farola, 4 Phone: 677171238 Email: marketing@qqbikes.com
Purpose of the processing
All data provided by our customers and/or visitors to the QQ Bikes website or to our staff will be included in the register of activities of processing of personal data, created and maintained under the responsibility of QQ Bikes, essential for providing the services requested by users or resolving questions or issues raised by our visitors. Our policy is not to create user profiles from our services.
Legitimacy of the processing
Contractual relationship: It applies when you purchase one of our products or contract any of our services. Legitimate interest: To address queries and complaints raised by you and to manage the collection of outstanding amounts. Your consent: If you are a user of our website, by ticking the box on the contact form, you authorize us to send you the necessary communications to respond to the consultation or request for information you have raised.
Recipients
We do not transfer your personal data to anyone, except for those public or private entities to which we are required to provide your personal data due to compliance with a law. For example, tax law requires us to provide certain information about economic transactions that exceed a certain amount.
In the event that, in addition to the aforementioned cases, we need to disclose your personal information to other entities, we will request your prior permission through clear options that will allow you to decide in this regard.
Communication
We do not make international transfers of your personal data for any of the purposes indicated. (INTERNAL NOTE: THIS PARAGRAPH MUST BE CHANGED BY THE RESPONSIBLE PARTY IF INTERNATIONAL TRANSFERS ARE REALLY MADE. WE RECOMMEND THAT YOU SEEK ADVICE IF YOU DO NOT KNOW HOW TO CORRECTLY REFLECT THIS TO COMPLY WITH REGULATIONS)
Storage
We will only keep your personal data for as long as necessary to achieve the purposes for which they were collected. When determining the appropriate retention period, we consider the risks involved in the processing, as well as our contractual, legal and regulatory obligations, internal data retention policies, and our legitimate business interests described in this Privacy and Cookies Policy.
In this regard, QQ Bikes will retain personal data once its relationship with you has ended, duly blocked, for the duration of the limitation period for actions that may arise from the relationship with the interested party.
Once blocked, your data will be inaccessible to QQ Bikes, and will not be processed except to make them available to the Public Administrations, Judges, and Courts for the attention of possible liabilities arising from the processing, as well as for the exercise and defense of claims before the Spanish Data Protection Agency.
Security
We make all reasonable efforts to maintain the confidentiality of the personal information that is processed on our systems. We maintain strict levels of security to protect personal data that we process against accidental loss and unauthorized access, processing, or disclosure, given the state of technology, the nature of the data, and the risks to which it is exposed. However, we cannot be held responsible for your use of the data (including username and password) that you use on our website. Our staff follows strict privacy rules and, in the event that we hire third parties to provide support services, we require them to comply with the same rules and allow us to audit them to verify their compliance.
Your rights
We inform you that you can exercise the following rights:
Right of access to your personal data, to know which data is being processed and the operations of processing carried out with them; Right of rectification of any inaccurate personal data; Right of erasure of your personal data, where possible (for example, by legal obligation); Right of restriction of the processing of your personal data when the accuracy, legality, or necessity of the processing of the data is doubtful, in which case, we may retain them for the exercise or defense of claims. Right to object to the processing of your personal data when the legal basis that enables us to process them is our legitimate interest. “QQ Bikes” will stop processing your data unless it has a legitimate interest or is necessary for the defense of claims. Right to data portability when the legal basis that enables us to process it is the existence of a contractual relationship or your consent. Right to withdraw the consent granted to QQ Bikes.
To exercise your rights, you can do so for free and at any time by contacting us at the address Paseo de la Farola, 4, attaching a copy of your ID.
Protection of rights
In the event that you believe that your rights have been disregarded by our entity, you can file a complaint with the Spanish Data Protection Agency, using any of the following means:
Electronic headquarters: https://www.aepd.es Postal address: Spanish Data Protection Agency, C/ Jorge Juan, 6, 28001, Madrid Phone: 901.100.099 and 912.663.517
Filing a complaint with the Spanish Data Protection Agency is free of charge, and the assistance of a lawyer or representative is not necessary.
Updates
QQ Bikes reserves the right to modify this policy to adapt it to new legislative or jurisprudential developments that may affect compliance with it.